Order

 

At product information in our webshop, under the button DETAILS, you can find the information about the size of the product and further specifications.


Is your dream product sold out and would you like to know when and if it comes back in stock?
When a product is sold is sold out, it will not get back in shop. The product is really sold out, unfortunately. We produce our own collections, based upon the shop orders. In our shop, we sell a limited quantity, so this is why a product is sold out fast.
Tip: If a product is sold out, take a look at our store locator which dealer is near to you. Perhaps one of these stores has your dream product still in stock.

No, products are unfortunately not to be reserved. Due to great interest in our bags and accessories, models/colors can be quickly sold out. So keep checking our website, social media and newsletter to never miss one!
Tip: click right here to subscribe to our newsletter!

The ordering process is very simple! Choose your favorite item, then click 'Add cart'.
The product is now placed in your cart. Is your basket completed to your liking? Then you can now click on 'Check out'. Follow the steps to complete your order. Once your order has been paid, you will receive a confirmation email. Your order will be dispatched within a maximum of three business days, but ... always as fast as possible!

Accidents can happen. Send as soon as possible an email to order@hi-di-hi.nl after placing your order. We will do our utmost best to pass it on. However, if your order has been processed, we can unfortunately not change anymore.

Have you placed an order but still want to cancel it?
What a pity, send as soon as possible an email to order@hi-di-hi.nl.

Send

 

We do our utmost to deliver your Noi-Noi order to your home as soon as possible. Upon receipt of your payment, the order will be shipped within a maximum of three days. We always try to send of your order at the same day we receive the payment!


We ship our products to the following countries: Netherlands, Belgium, Austria, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, England, Estonia, Finland, France, Germany, Hungary, Iceland, Italy, Latvia, Liechtensteim, Lithuania, Lux , Monaco, Norway, Poland, Portugal, Ireland, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden and Switzerland.
Your delivery costs are visible when you select the relevant country. 
Orders above € 75.00 are within BENELUX, free shipping.

Yes, that's possible. During your order you can choose to pick up your order for free in our shop in Maassluis. Click onto 'Collect orders in Maassluis'. The order will be detained here, and this allows you to retrieve during business hours * see hours. When you come to collect your order you can also have a look in our outlet! Here you will find great bargains * see cup outlet.

After placing your order you will receive a confirmation. No mail? First have a look in your spam box. If your confirmation is not there, then probably something went wrong with filling in your details.
Please contact our customer service order@hi-di-hi.nl.

Yes, of course you can. If you wish to cancel your order, please contact our customer service order@hi-di-hi.nl. We will do our best to change it. Has your order already been processed and shipped, then unfortunately we can not change anything anymore.

Return

 
Our aim is that you are happy with everything you shopped at Noi-Noi.
If a product unfortunately did not meet your expectations, you can always contact us via order@hi-di-hi.nl. Our team will be happy to help you!

What a pity you are not satisfied with your Noi-Noi product. You can return the product within 7 days.Follow the steps below to return your product.

Step 1: Register
Send an email to order@hi-di-hi.nl, and mention your order number and the reason for return indicated.
- If the product has traces of use, we can not take it back
- The costs of return are for your own account

Step 2: Return
Fill the existing return form with the requested data.
Send your product, postage paid, including return form to:
Noi-Noi
Ankerstraat 16
3144 EA Maassluis
Download here the Retourform

We recommend to send your return shipment with Track and Trace. *
* Without proof of transport or tracking number, lost shipments will not be paid back. Sending by mailbox post is at your own risk!


Follow the steps below to proceed your exchange.
Step 1: Register
Exchanges can be made within 7 days. Please email us via order@hi-di-hi.nl. Mention your name, order number and the product you want to swap.

Step 2: Return
Fill in the existing return form with the requested data.
Send your product, postage paid, including return form to:
Noi-Noi
Ankerstraat 16
3144 EA Maassluis

Return Form Lost? Click here to download a new one. 
Download here the Retourform

We recommend to send your return shipment with Track and Trace. *
* Without proof of transport or tracking number, lost shipments will not be paid back. Sending by mailbox post is at your own risk!
- If the product has traces of use, we can not take it back
- The cost of this return shipment are for own account

Payment


We accept below payments only:
iDEAL
PayPal (also by credit card!)
Bank transfer


Recipient: Noi-Noi
IBAN: NL16 INGB 0004914237
BIC: INGBNL2A
Bank: ING
Don’t forget to mention your weborder number when you make the payment. If you do this, your order will be shipped more quickly.

Gift Card


When you return a product that is paid for with a Noi-Noi Gift Card, you will receive a new Gift Card return by e-mail. It is not possible to exchange the Gift Card for cash.

Warranty

 

All Noi-Noi products purchased through www.noi-noi.nl, you have 6 months warranty. The warranty period starts on the date the product was purchased. Only a copy of the order confirmation, or the depreciation of your payment is accepted as a valid warranty.
Please note that without a valid proof of warranty, we're unable to help.

You can not claim the warranty by:

* Damage by intent or negligence
* Exceptional wear
* Damage due to failure to follow our washing instructions
* Extreme track users
* Overload

Please note our Terms and Conditions for further details.

Hi-di-hi Headquarters / Hi-di-hi Outlet Maassluis

 

Come and visit our Noi-Noi Shop! Here you will find our latest collections and a wonderful outlet. Shopping for fun prizes!


Monday - 9:00 to 16:00

Tuesday - 9:00 to 16:00

Wednesday - 9:00 to 16:00

Thursday - 9:00 to 16:00

Friday - 9:00 to 16:00

Saturday and Sunday - Closed, but keep tuned on Facebook for our weekend events!


Noi-Noi & Hi-di-hi Shop

Ankerstraat 16

3144 EA Maassluis

T: 0031 (0) 10 4701 206

M: 0031 (0) 6222 32 332

E: info@hi-di-hi.nl

W: www.hi-di-hi.nl

 
VAT no: NL181680129B04

KVK number: 55800432