Order

 

At product information in our webshop, under the button DETAILS, you can find the information about the size of the product and further specifications.


When a product is sold, it will not get back in shop. The product is really sold out, unfortunately. We produce our own collections, based upon the shop orders. We sell only a limited quantity in our webshop, so this is why a product sells out quickly.
Tip: If a product is unavailable, take a look at our store locator which dealer is near to you. Perhaps one of these stores has your dream product still in stock.

No, products are not to be reserved, unfortunately. Due to great interest in our bags and accessories, models/colors can sell out quickly. So keep checking our website and social media to never miss one!
Find us on Facebook and Instagram

The ordering process is very simple! Choose your favorite item, then click 'Add to cart'.
The product is now placed in your cart. Is your basket completed to your liking? Then click on 'Check out'. Follow the steps to complete your order. Once your order has been paid, you will receive a confirmation email. Your order will be dispatched within a maximum of three business days, but ... always as fast as possible!

Accidents can happen. Send an email to order@hi-di-hi.nl as soon as possible after placing your order. We will do our utmost best to pass it on. However, if your order has been processed, we cannot change it anymore.

Have you placed an order but still want to cancel it?
What a pity, send an email to order@hi-di-hi.nl as soon as possible.

Shipping

 

The items are packed in a 100% recycled polypropyleen bag and FSC tissue paper, and a packing list and return form can be found on the bottom of the box. Afterwards it is shipped by DHL (for orders in Europe) or PostNL (for orders in UK or USA).

Please take into account that many shipping companies are experiencing employee shortages (as of 2022), which might cause a delay in shipments to countries outside of Europe.

We do our best to deliver your Noi-Noi order as soon as possible. Upon receipt of your payment, the order will be shipped within a maximum of three days. We always try to send of your order at the same day we receive the payment! After your order is shipped, you will receive a tracking code through email.


We ship our products to the following countries: Netherlands, Belgium, Austria, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, England, Estonia, Finland, France, Germany, Hungary, Iceland, Italy, Latvia, Liechtensteim, Lithuania, Lux , Monaco, Norway, Poland, Portugal, Ireland, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden and Switzerland.

Your delivery costs are visible when you select the relevant country.
Orders above € 75.00 are within BENELUX, free shipping.

Yes, that's possible. During your order you can choose to pick up your order for free at our office in Waddinxveen. Click 'Collect order in Waddinxveen'. The order will be detained here, which allows you to retrieve during business hours*.

*As we are a small team with flexible hours, please send us an email when you would like to pick up your order. You can also add a message in the order details. We will make sure we are in the office when you retrieve your order.

After placing your order you will receive a confirmation. No mail? Take a look in your spam folder first. If your confirmation is not there, then probably something went wrong with filling in your details.
Please contact our customer service order@hi-di-hi.nl.

Yes, of course you can. If you wish to cancel your order, please contact our customer service order@hi-di-hi.nl. We will do our best to change it. If your order already been processed and shipped, we can not change anything anymore.

Return

Our aim is that you are happy with everything you shopped at Noi-Noi.
If a product did not meet your expectations, you can always contact us via order@hi-di-hi.nl. Our team will be happy to help you!

Please report this to us within 14 days by sending us an email to order@hi-di-hi.nl with your order number and reason for return. After your return notification, you must send your purchase back to us within a maximum of 14 days*. Please use the return page below to avoid extra costs. If you wish to return otherwise, we cannot be held responsible for a good receipt and will therefore not return shipping costs.

Register your return here

After registering your return, DHL will provide a downloadable shipping label, as well as a QR-code that can be used to easily return your order at a DHL servicepoint.
Do you live outside the EU and there is no DHL Service Point in your country? Please send a message to order@hidi-
hi to report your return. We will refund the shipping costs to your account.

Please note the following conditions:
- The bag should be unused, clean and complete
- The bag should be packed in the original undamaged packaging
- Your return is provided with a fully completed return form (can be found on the bottom of the box, or download one here)

If the last day of the cooling-off period or return period is a weekend or holiday, the first following work day counts as the last day. After receiving your return, we will refund the full purchase amount + shipping costs to your account within 7 work days.

Note: Have you bought a number of bags but you do not wish to return everything? Then the shipping costs are for your own account. You may not use our return page for this. Send your return to:
Hi-di-hi BV
Zuidkade 230
2741 JT Waddinxveen
The Netherlands

We recommend to send your return shipment with Track & Trace. Without proof of transport or tracking number, lost shipments will not be paid back.

Because we have a limited stock and high demand, we are willing to make an exception and take your product back after the 14-day cooling-off period*, but we can no longer reimburse the shipping costs, and the conditions as stated above must be adhered to without exception.

 


Is your purchase defective or incomplete upon arrival?

We do our best to deliver our products in the best condition. All our bags are handmade. Therefore, sometimes it's possible that a mistake has been made, or that an additional part/item has been forgotten. As you can read on our website, our production remains human work. We do not train our employees to become robots! We hope for your understanding and would like to cooperate on a solution. Depending on the defect, we can:
- Offer a replacement item free of charge (if in stock)
- Offer an alternative item free of charge (of your choice)
- Give a discount
- Pay for repair
- Reimburse the entire purchase amount with shipping costs

We always strive to find a good solution together, as we want everyone to be happy.

Exceptions to our return policy:
- Items bought with a Gift Card will be refunded with another gift card. See our Gift Card policies below.
- Products purchased marked 'Too Good To Go' cannot be returned for any reason and have no warranty. We rely on the fact that the photos and information shown have provided you with sufficient information about the item.

Payment


We accept below payments only:
- iDEAL
- PayPal
- Credit card
- Bank transfer

All prices as stated on the website include VAT. The VAT is stated separately on the order confirmation and the invoice.


Recipient: Hi-di-hi BV
IBAN: NL05RABO0357349032
BIC: RABONL2U
Bank: RABO BANK

Don’t forget to mention your web-order number when you make the payment. If you do this, your order will be shipped faster.

 

Gift Card


Our Gift Card is a digital card that is sent to you or the recipient via email. Fill in the recipient's email address on the product page, and they will receive a unique code when the order is completed. This code can be used in the 'coupon' field on the checkout page.


When you return a product that is paid for with a Noi-Noi Gift Card, you will receive a new Gift Card in return by e-mail. It is not possible to exchange the Gift Card for cash.


The remaining balance will stay on your card, and can be used for any next order you place at www.noi-noi.nl
The card has no expiration date.


No, it is not possible to increase the balance on your gift card. However, you can purchase as many new cards as you wish.


Yes, of course! You can use the Gift Card on as many items as you like, as far as the balance reaches. If the total purchase amount is higher than the balance on your Gift Card, you can easily pay the difference with iDEAL, PayPal, credit card or bank transfer.

 

Warranty

 

All Noi-Noi products purchased through www.noi-noi.nl, you have 12 months legal warranty. The warranty period starts on the date the product was purchased by the first user (the shop owner if the item was purchased in a brick-and-mortar shop, or the person who purchased the item from our webshop).
Please note that without a valid proof of warranty, we're unable to help.


Send us an email (order@hi-di-hi.nl) or WhatsApp (06 29 60 04 67) stating your complaint, with at least 3 photos attached to highlight the problem. This way we can access and resolve your complaint as quickly as possible. We will contact you within 3 working days and aim to have the problem resolved to your liking within 14 working days.

Depending on your complaint, we can:
- Offer a replacement item free of charge (if in stock)
- Offer an alternative item free of charge (of your choice)
- Give a discount
- Pay for repair
- Reimburse the entire purchase amount with shipping costs

Obviously, we know that you don't complain about nothing. But just to be clear: you cannot claim the warranty by:
- Damage by intent or negligence
- Exceptional wear
- Damage due to failure to follow our washing instructions
- Traces of extreme use
- Overload

If we cannot resolve the matter between us, we will transfer the complaint to the European Disputes Committee. But hey, we always strive to find a good solution together, as we want everyone to be happy.