Order

 

At product information, under the button DETAILS, you can find the information about the size of the product and further specifications.


Is your dream product sold out and would you like to know when and if it comes back in stock?
When a product is sold out, it will not get back in shop. The product is really sold out, unfortunately. We produce our own collections based upon shop orders. We sell a limited quantity in our own webshop, so this is why a product is sold out fast.
Tip: If a product is sold out, take a look at our Store Locator which dealer is near to you. Perhaps one of these stores has your dream product still in stock.

No, products are not to be reserved, unfortunately. Due to great interest in our bags and accessories, models/colors can be sold out quickly. So keep checking our website, social media and newsletter to never miss one!

The ordering process is very simple! Choose your favorite item, then click 'Add to cart'.
The product is now placed in your cart. Is your cart completed to your liking? Then you can click on 'Check out'. Follow the steps to complete your order. Once your order has been paid, you will receive a confirmation email. Your order will be dispatched within a maximum of three business days, but ... always as soon as possible!

Accidents happen. Send an email to order@hi-di-hi.nl as soon as possible after placing your order. We will do our best to pass it on. However, if your order has already been processed we can't make any changes.

Have you placed an order but still want to cancel it?
What a pity.. Send an email to order@hi-di-hi.nl as soon as possible.
If your order has been dispatched already, you can follow the steps on the return form that comes with your order.

Shipping

 

We do our utmost best to deliver your Noi-Noi order to your home as soon as possible. Upon receipt of your payment, the order will be shipped within a maximum of three days. We always try to send off your order at the same day we receive the payment.


We ship our products to the following countries: Netherlands, Belgium, Austria, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, England, Estonia, Finland, France, Germany, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Lux , Monaco, Norway, Poland, Portugal, Ireland, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden and Switzerland.
Your delivery costs are visible when you select the relevant country.
Orders above € 75.00 within BENELUX are shipped free of shipping costs.

Yes, that's possible. When placing your order you can choose to pick up your order for free at our office in Waddinxveen. Click 'Collect order in Waddinxveen'. The order will be held here until you retrieve it during business hours * see hours.

After placing your order you will receive an automatic confirmation. No mail? Check your spam inbox first. If your confirmation is not there, something probably went wrong while filling in your details.
Please contact our customer service order@hi-di-hi.nl.

Yes, of course you can. If you wish to change or cancel your order, please contact our customer service order@hi-di-hi.nl. We will do our best to make the changes. When your order has already been processed and shipped we can't make any more changes, unfortunately.

Return

Our aim is that you are happy with everything you shopped at Noi-Noi.
If a product did not meet your expectations, you can always contact us via order@hi-di-hi.nl. Our team will be happy to help you!

What a pity you are not satisfied with your Noi-Noi product. You can return the product within 7 days. Follow the steps below to return your product.

Step 1: Register
Send an email to order@hi-di-hi.nl, and mention your order number and the reason for return.
- If the product has traces of use, we can not take it back
- The costs of return are for your own account

Step 2: Return
Fill in the existing return form with the requested data.
Send your product - postage paid - including return form to:
Noi-Noi
Zuidkade 230
2741 JT Waddinxveen
The Netherlands

We recommend to send your return shipment with Track and Trace. *
* Without proof of transport or tracking number, lost shipments will not be paid back. Sending by mailbox post is at your own risk!

 

Payment


We accept below payments only:
- iDEAL
- PayPal (also by credit card!)
- Bank transfer


Recipient: Noi-Noi
IBAN: NL05RABO0357349032
BIC: RABONL2U
Bank: RABO BANK

Don’t forget to mention your web order number when you make the payment. If you do so, your order will be shipped faster.

 

Gift Card


When you return a product that is paid for with a Noi-Noi Gift Card, you will receive a new Gift Card by e-mail. It is not possible to exchange the Gift Card for cash.

Warranty

 

All Noi-Noi products purchased through www.noi-noi.nl have a 6 month warranty. The warranty period starts on the date the product was purchased. Only a copy of the order confirmation, or the receipt of your payment is accepted as a valid warranty.
Please note that without a valid proof of warranty, we're unable to help.

You can not claim the warranty by:

* Damage by intent or negligence
* Exceptional wear
* Damage due to failure to follow our washing instructions
* Traces of extreme use
* Overload

Please note our Terms and Conditions for further details.